Ecodesk Frequently Asked Questions

Please look through our FAQs for an answer. If you can’t find what you need please get in touch by emailing us on or call our support line on +44 (0)8455 442072

Adding and Editing Data

How do I know what my customer has requested?

View the required fields of your customers’ requests on the ‘Clients’ page. By default, this is the first page you are taken to when you login. Here you will see all the customers you are connected to on Ecodesk. Select each customer tile to expand their request.

What if I work in a multi-tenancy building?

Your landlord can provide you with an electricity bill for the entire building. Based on the area of office that your company takes up, you are able to calculate a proportion of the electricity usage for which you are responsible.

I am calculating this information for the first time. How do I do this?

If you are calculating sustainability information for the first time and you aren’t sure what to do, don’t worry! We have a number of sections in the FAQ page which can help you along the way.

Ecodesk has a number of dedicated Account Executives who are happy to help you with any questions you may have. Please email for additional help.

You do not have to complete an entire sustainability profile in one go. If you only have access to certain information, you can enter this to begin with and then come back in at a later date to fill in the rest of the information once you obtain it.

I have been requested to complete a survey How do I do this?

If you have been requested by a customer to complete one of their surveys, then this can be found under ‘Survey’ in the top menu bar. If you cannot view the survey, ensure that you are connected to the customer under ‘Clients’. If your customer does not appear here, you can add them by selecting ‘+ Add Client’. You can access the Survey section any time to view and edit your survey response. Once you have completed a survey and saved it, this will automatically link your response to the requesting customer.

Where can I edit my sustainability profile?

You edit your sustainability profile by clicking on ‘Sustainability Profile’ on the top menu bar, and working through each tab in turn.

Do I need to complete all the edit sections?

Some of your customers may have asked you to complete certain fields, which they deem to be mandatory for their reporting. You can view which fields they have requested you to complete by accessing their request under the ‘Clients’ page. You may receive automated emails from your customer detailing your completion status.

What are Scope 1 and Scope 2 emissions and how do I calculate them?

Your customer has requested your CO2e Scope 1 and Scope 2 emissions, as defined in the GHG Protocol.

CO2e stands for Carbon Dioxide Equivalents, and is a standard unit for measuring carbon footprints. CO2e expresses emissions across the six greenhouse gases defined by the Kyoto Protocol; Carbon dioxide (CO2), methane (CH4), nitrous oxide (N2o), hydrofluorocarbons (HFCs), perflourocarbons (PFCs) and sulphur hexafluoride (SF6).

Scope 1 emissions are the greenhouse gases produced directly from sources that are owned or controlled by your company – for example, from the combustion of fuel in vehicles, boilers and furnaces.

Scope 2 emissions are the indirect greenhouse gases resulting from the generation of electricity, heating and cooling, and steam off site but purchased by the entity. Most electricity and gas bills include the CO2e emissions but if a figure isn’t included it is easily calculated using the electricity usage and the applicable factor.

For businesses calculating carbon emissions for the first time, there are many online sources to guide you through the process. We recommend you visit the GHG Protocol website, which provides links to external sites for guidance. Please email if you would like further assistance on calculating carbon emissions in response to your customer request.

How do I convert sustainability data?

We use conversion data to change the figures depending on which units you have specified to view the website in. The conversions are listed below:


1 GJ = 1000 MJ
1 GJ = 277 kWh
1 MJ = 0.277 kWh


1 Metric Tonne CO2e- = 1 Cubic Metre Co2e-


1 Metric Tonne = 1000 kg
1 Metric Tonne = 0.98 Imperial Ton
1 Imperial Ton = 1020 kg


1 m3 = 219 UK Gallons
1 m3 = 264 US Gallons
1 UK Gallon = 1.2 US Gallons

I would like to download my information into a spreadsheet, how do I do this?

You can download your submissions by field type into a spreadsheet by clicking the Export icon at the top right of each data table, and clicking ‘CSV’ to export the information as a CSV file (readable in Excel). This will pull all the information currently shown in the table into a spreadsheet.

What do you mean by intensity?

The ‘Intensity’ tickbox on each data entry page for carbon, energy, water and waste provides you the option to enter intensity figures. For example, if your annual waste output is 1000 metric tons and you have 100 employees, you may wish to report this as by intensity – i.e. that your waste output is 10 Metric Tons / FTE.

What does a factor field mean under my customer request?

The ‘Factor’ field found in your customer request (on the ‘Clients’ page) is for you to indicate the proportion of your data that relates to your customer. You are asked for this information so that Ecodesk can provide your customer with aggregated values of embedded supply chain impacts – that is, the responsibility that your customer has over the environmental footprint of its suppliers based on its spend on suppliers’ products and services. If indicating a percentage, most companies calculate this based on the customer’s spend as a proportion of the company’s revenue.