Ecodesk Frequently Asked Questions

Please look through our FAQs for an answer. If you can’t find what you need please get in touch by emailing us on support@ecodesk.com or call our support line on +44 (0)8455 442072

Conflict Minerals

I want to add a 2nd Conflict Minerals Form

I want to add a 2nd Conflict Minerals for the same year, the 2nd form will be used for a different client as it only relates to a single product rather than my whole company

Conflict Minerals forms are part of the data associated with a profile. You control access to forms by controlling which clients can access each of your profiles. You will need to setup a 2nd profile and add the new form to this profile. This can be achieved by the following steps below:

    1. Select My Menu -> Company -> Administration from the main menu.

    1. Press the ‘Add Profile’ button and add a 2nd profile, make sure that you give it a name that reflects the new scope i.e. Green Recycle Solar Panel Division

    1. Press ‘Switch Profile’ to select your new profile and add the new form to this profile.

 

  1. The final step is to press ‘Add Customer’ in client management to provide your client access to this profile and form.

Note: Don’t give your client access to your original profile otherwise they will see both conflict minerals forms.

I have been requested to complete a conflict minerals declaration. How do I do this?

I want to add a 2nd Conflict Minerals for the same year, the 2nd form will be used for a different client as it only relates to a single product rather than my whole company.

Conflict Minerals forms are part of the data associated with a profile. You control access to forms by controlling which clients can access each of your profiles. You will need to setup a second profile and add the new form to this profile. This can be achieved by the following steps below:

  1. Click on the ‘Settings’ button on the top menu bar, and select the ‘Profiles’ tab.
  2. Press the ‘Add Profile’ button to add an additional profile. Make sure that you give it a name that reflects the new scope, i.e. Green Recycle Solar Panel Division.
  3. Select the ‘Switch Profile’ icon (second icon on the right of the profile name) to select your new profile and add the new form to this profile.
  4. The final step is to press ‘Add Customer’ in client management to provide your client access to this profile and form.

Note: Don’t give your client access to your original profile otherwise they will see both conflict minerals forms.

My conflict minerals declaration is not loading. What should I do?

If your Conflict Mineral form is not uploading correctly, please check the following:

  1. Your form is the EICC revision 2.02 or above
  2. You have not copied and pasted any text into the spreadsheet, as this will affect the spreadsheet formulas
  3. You have completed all the required field sections (highlighted as yellow boxes)
  4. The data entered is in the correct columns
  5. No extra data has been inputted into any fields containing dropdown sections (such as Metal and Country)

Please note, you can always manually Add a new Conflict Mineral form by clicking the ‘Add New’ button. This will allow you to manually enter any data into our form specifically designed around the EICC template.

If you have uploaded a spreadsheet, to declare whether you are still in the process of obtaining information, or you have completed the form, please click ‘Edit’ and access the Smelter tab. Here you will be able to select either option and save the changes.

Still having issues? Please contact Ecodesk if you are still having difficulties with uploading a Conflict Minerals form. Please email us at support@ecodesk.com or call our office on +44 (0)8455 442072.