Ecodesk Frequently Asked Questions

Please look through our FAQs for an answer. If you can’t find what you need please get in touch by emailing us on support@ecodesk.com or call our support line on +44 (0)8455 442072

General

What is Ecodesk

Ecodesk.com is a live web-based platform which enables organisations of all sizes to search, publish, analyse and communicate sustainability data in one place. By displaying transparent, unambiguous and user-managed information in this way, millions of companies benefit from the development of an effective sustainability strategy.

General Help

If you would like general help with any aspect of your sustainability profile or any features on Ecodesk, please use the following document: General Supplier Help document

How do I register?

To begin entering information on an Ecodesk profile, you first need to register. You can do this by clicking on the ‘Register’ button on the top right of the screen on the Ecodesk homepage, or you can follow this link https://www.ecodesk.com/register

If you are experiencing difficulties registering, please make sure that:

  • You are using a valid email address, which is not already attached to a company on the website
  • Your password is alphanumeric and more than 8 characters long
  • Your company is not already on the system
  • Make sure you have ticked ‘I agree with the Terms & Conditions.’

You should be prompted on screen as to what the error relates to, if not, and you are still struggling to register, then please email Ecodesk at support@ecodesk.com or telephone on +44 (0)8455 442072 and we will be happy to help you.

How do I get started?

Once you have registered, you can now login. If you have forgotten your password, this can be reset by clicking ‘Forgotten Password’ on the login page. When you login for the first time, you will be taken to your ‘Clients’ page where you will see an overview of the customers your profile is currently connected to.

To begin completing your profile, click on ‘Sustainability Profile’ on the top menu bar. In this section you can edit all the areas of your profile. You may find it helpful to read the ‘Getting started’ tab if this is your first time using the platform.

How do I login?

If you are having difficulties logging in, please make sure that:

  • That you do not have ‘Caps Lock’ selected, as the passwords are case sensitive
  • You have registered beforehand on the website

If you have forgotten your password, then you can reset this by accessing the ‘Forgotten Password’ link on our login page.

Is my data secure?

Yes, the information you input into Ecodesk is secure. You can set permission levels for your profile to allow only your customers or suppliers access your data. By making your profile ‘not published’ the information is only available to your customers and suppliers. This is an added level of security which you can control. Ecodesk encourages all users to publish their profile for transparency of information and for sharing best practice.

You also have secure dashboards and sections of your profile which only you can see. These sections are in your dropdown menu in the top right corner, and include Supplier and Customer Management, Edit section and administration.

How will the information I provide be used?

The information that you provide on Ecodesk will be used for your customers and/or suppliers to view your sustainability information. All information uploaded to the website is user managed and is not validated by Ecodesk.

You are also able to select who views your profile by setting certain permissions. We encourage all users of Ecodesk to publish their profile, as the platform is designed for sharing of data and best practice policies.

You can link your profile to your customers by adding them in your ‘Clients’ section. This means they will be able to view your profile and see your information in their supply chain dashboard.

I have a sustainability report online, why do I need to report to Ecodesk?

Reporting to Ecodesk helps your customers see all your information, along with all other suppliers, in one place and on one dashboard. This prevents the information from having to be taken from sustainability reports of many suppliers, and also means that the supplier can share their Ecodesk profile with all their customers who request the information.
You are able to upload a CSR/sustainability report onto your profile as an additional tool to enhance your company’s sustainability targets and goals, meaning that you can use both Ecodesk and your sustainability report to enhance your reputation with customers and other Ecodesk users.

Does your website use Cookies?

Our web site used cookies to store session data that is required for the site to function. The cookie is encrypted and does not contain any user tracking data or any of the secure data that is held on our servers. The cookie has no value or use beyond the current session.

There is concern around cookies as some companies record a lot of data in their cookies, including web sites that have been visited, and use this in their marketing or promotions. We don’t use cookies for this purpose and have no intention of doing so.

Which Internet Browsers do you support?

We currently support:

Internet Explorer 8 and above
Chrome
Firefox
Safari

If you are using Internet Explorer 7 or below, please note the website may not work correctly for you.

What are the different subscription types?

There are a number of different subscriptions to Ecodesk, all of which can be found here, along with the pricing structure and the additional features you get with each subscription.

Do you have any webinars to assist with customer requests?

Yes, we have a programme of free webinars to support suppliers responding to customer requests through Ecodesk. Click here to view the webinar schedule and to sign up to a webinar.

I am a small company; do I even have carbon emissions?

Having an Ecodesk profile will greatly enhance your reputation as customers will place greater added value on greener products and services. Although you may feel you carbon emissions are negligible, to your customer this data is highly important no matter how big or small your company is.

Is the Ecodesk platform available in multiple languages?

No, at present the Ecodesk platform is only available in English.

Does the sustainability profile have a session time-out?

Yes, you will be signed out of your session automatically after 30 minutes of inactivity for your security. Please ensure you save data as soon as you are happy to submit it to avoid losing data.

Can I search by a specific Company, Industry or Country?

Yes, this is free for everyone. Click on ‘Search’ on the top right side of the page to search the platform. Only published profiles will be searchable.

How do I add customers to my customer dashboard?

Click on the Clients tab under Profile and select ‘Add Client’. Search for the company on the system and when selected, they will appear on your Clients page. They will be sent an automated email to tell them that you have added them as a customer.